TERMS & CONDITIONS

1. General

These Terms & Conditions apply when you shop at feministsmeden.se. By completing a purchase, you agree to these terms.

Seller: Feministsmeden AB

Company registration number: 559068-1234

Email: info@feministsmeden.se

Address: Box 130, SE-801 03 Gävle, Sweden

2. Orders & Agreement

When you complete your purchase at checkout, we will send an order confirmation by email. The order confirmation confirms that we have received your order.

3. Prices & VAT

All prices are stated in SEK. VAT is included for deliveries within the EU, unless otherwise stated. For deliveries outside the EU, customs duties and import fees may apply and are the responsibility of the customer.

We reserve the right for sold-out items, typographical errors, and clearly incorrect pricing.

4. Payment

Payment is made using the payment methods shown at checkout (for example card, Swish, Klarna, or another payment provider). If invoice payment is available, the payment provider’s terms apply.

5. Delivery

Current delivery options, shipping costs, and estimated delivery times are shown at checkout and in our Shipping Policy.

6. Right of Withdrawal, Returns & Complaints

Rules regarding the right of withdrawal, returns, exchanges, refunds, and complaints are set out in our Return & Refund Policy.

7. Force Majeure

We are not liable for delays or obstacles caused by circumstances beyond our reasonable control, such as transport disruptions, government decisions, fire, system failures, or similar events.

8. Disputes

In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN), where applicable. Swedish law applies.

9. Changes to These Terms

We may update these Terms & Conditions when necessary. The latest version is always published on our website.

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SHIPPING POLICY

We ship all orders with tracked and insured shipping. The normal delivery time is stated on the product page and/or in your order confirmation. If a product has a different delivery time, this will be clearly stated on the relevant product page.

If a delay occurs, we will contact you by email.

Delivery Options Within Sweden

MyPack Home Small (PostNord)

Tracked delivery to your mailbox if the parcel fits, otherwise to a pickup point.

Price: SEK 89

Delivery time: 1–4 business days

Service Point (PostNord)

Nordic Swan Ecolabelled tracked delivery to a pickup point near you. You will receive notification via PostNord. Collection requires valid ID or BankID in the PostNord app.

Price: SEK 79

Delivery time: 1–4 business days

Registered Letter (PostNord)

Insured and tracked delivery to a pickup point. Notification is sent via PostNord. Collection requires valid ID.

Price: SEK 99

Delivery time: 2–4 business days

Delivery Within the EU

The shipment is handled by PostNord in Sweden until it reaches the destination country, after which the local postal operator takes over.

Price: SEK 129

Delivery time: 3–5 business days

Global Shipping (Outside the EU)

The shipment is handled by PostNord in Sweden until it reaches the destination country, after which the local postal operator takes over.

Price: SEK 149

Delivery time: 3–10 business days

Customs & Import Fees (Outside the EU)

Customs duties and import fees are not included in the shipping cost. Any such charges are the responsibility of the customer. Orders outside the EU are normally VAT-exempt at checkout, and any local VAT is paid according to the rules of your home country.

Uncollected Parcels

A fee of SEK 350 (shipping and handling) will be charged for uncollected shipments. This amount will be deducted from the refunded total.

Transfer of Risk

The risk for the goods passes to you once the shipment has been delivered according to the selected delivery method.

Changes to Shipping Costs

We reserve the right to adjust shipping rates in the event of cost increases beyond our reasonable control.

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RETURN, WITHDRAWAL & COMPLAINT POLICY

1. Right of Withdrawal (14 Days)

As a customer, you normally have a 14-day right of withdrawal from the day you receive the item, in accordance with Swedish distance selling legislation.

To exercise your right of withdrawal, please contact us at info@feministsmeden.se within 14 days and return the item within 14 days of notifying us.

2. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to items that are:

• made to order according to your specific wishes, or

• clearly personalized (for example engraved, custom-sized, or otherwise customized).

3. Condition of the Item & Loss in Value

You may open and carefully inspect the item to the extent necessary to assess it. If the item has been handled more than necessary and its value has decreased as a result, we may deduct an amount corresponding to the loss in value.

4. Return Shipping

If you cancel a purchase, you are responsible for the return shipping cost unless otherwise stated.

5. Refunds

Once we have received and approved your return, we will issue a refund (including any standard shipping cost, where required by law) using the same payment method used for the purchase, unless otherwise agreed.

6. Exchanges (Store Credit)

If you wish to exchange an item, we offer exchanges via store credit.

• You are responsible for return shipping when making an exchange.

• Once the return has arrived, we will send you a store credit code by email corresponding to the item’s value.

• The code is valid for 2 years and can be used for one or multiple purchases.

How to Exchange an Item

1. Pack the jewelry in its box and place it in a padded envelope.

2. Include a note with your order number and email address.

3. Send it to:

Feministsmeden AB

Box 130

SE-801 03 Gävle

Sweden

+46 73 998 98 70

7. Complaints (Faulty Goods)

If an item is faulty, you have the right to file a complaint under the Swedish Consumer Sales Act. Please contact us at info@feministsmeden.se and describe the issue, preferably including photos.

If the complaint is approved, we will cover reasonable costs related to the complaint, such as return shipping.

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PRIVACY POLICY (GDPR)

1. Data Controller

Feministsmeden AB, company registration number 559068-1234, is the data controller for the processing of personal data on feministsmeden.se.

Contact: info@feministsmeden.se

Address: Box 130, SE-801 03 Gävle, Sweden

2. What Personal Data We Collect

We may process the following personal data when you shop with us or contact us:

• Name, address, email address, and phone number

• Order information, payment details, and delivery details

• Customer service communication

• Technical information (such as IP address and device information) through cookies and analytics tools

3. Why We Process Your Personal Data

We process personal data in order to:

• manage orders, payments, and deliveries

• provide customer service and handle returns or complaints

• comply with legal obligations (for example bookkeeping requirements)

• send you information about your order

• send marketing communications, such as newsletters, if you have given consent

4. Legal Basis

We process personal data on the following legal grounds:

• Contract (to process and deliver your order)

• Legal obligation (for example bookkeeping requirements)

• Legitimate interest (for example improving our website and services)

• Consent (for example newsletters and cookies where required)

5. Third Parties

We only share personal data where necessary to complete your purchase, for example with:

• payment providers (such as Klarna or Shopify Payments)

• shipping providers (such as PostNord)

• platform providers (Shopify)

• IT and operational service providers (such as hosting and email providers)

These parties may only process personal data according to our instructions, unless they act as independent data controllers (for example payment providers).

6. Data Retention

We retain personal data only for as long as necessary for the relevant purpose and as required by law (for example under accounting legislation). Customer service matters are normally stored for a reasonable period to enable us to assist you and handle any potential claims.

7. Your Rights

You have the right to:

• request access to your personal data

• request correction of inaccurate data

• request deletion in certain circumstances

• object to processing or request restriction of processing

• receive your data in a portable format where applicable

• withdraw your consent at any time (for example for newsletters)

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

8. Contact

If you wish to exercise your rights or have any questions about how we process your personal data, please contact us at info@feministsmeden.se.

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COOKIE POLICY

We use cookies to:

• ensure the website functions properly (for example shopping cart and checkout)

• improve your experience and measure traffic (analytics)

• provide marketing and advertising, where you have given consent